Return & Refund Policy

At Cotton Candy Machine™, your satisfaction is our top priority. We stand by the quality of every product we sell and offer full refunds if anything is wrong with your order.

1. Eligibility for Refunds
If your item arrives damaged, defective, or not as described, you are eligible for a full refund. Please contact us within 30 days of receiving your order to request a return or refund.

2. How to Request a Refund
To start the process, email our support team at CottonCandyMachineHelp@gmail.com with your order number, a brief description of the issue, and clear photos if applicable. Our team will respond quickly to resolve your case.

3. Return Shipping
In most cases, you will not need to return the item. However, if a return is required, our team will provide simple instructions. We cover or reimburse return shipping for defective or incorrect items.

4. Processing Time
Once your refund is approved, it will be processed within 3–5 business days, and the amount will be credited back to your original payment method.

5. Exchanges
If you prefer a replacement instead of a refund, we’re happy to send a new item at no extra cost.

6. 100% Satisfaction Guarantee
We’re committed to making sure you love your purchase. If something isn’t right, we’ll make it right — with a full refund or replacement.

Contact Us
If you have any questions about returns or refunds, please reach out to us anytime at CottonCandyMachineHelp@gmail.com.