Shipping & Delivery Policy

At Cotton Candy Machine™, we aim to deliver your order as quickly and safely as possible. Please review our shipping and delivery terms below.

1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Once your order is prepared and shipped, you’ll receive an email with your tracking information.

2. Shipping Time
We proudly offer fast worldwide delivery. Most orders arrive within 7–14 business days from the shipment date, depending on your location and local customs processing.

3. Shipping Costs
Shipping fees are calculated at checkout and may vary based on your region. We occasionally offer free or discounted shipping promotions.

4. Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. Please allow 1–3 days for tracking updates to appear.

5. Delays & Customs
While rare, shipping delays may occur due to customs or courier issues. Cotton Candy Machine™ is not responsible for customs fees or import duties applied by your country.

6. Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us at CottonCandyMachineHelp@gmail.com and we’ll help resolve the issue promptly.

7. Maximum Delivery Time
All orders are guaranteed to arrive within 2 weeks (14 business days) from the shipping date or you’ll be eligible for a replacement or refund.